Zain Dana Harper
Seattle, Washingtonzaindharper@gmail.comharperz9.github.io
linkedin.com/in/zaindanaharpergithub.com/HarperZ9
Arboriculture | Field Operations | Estimating and Customer Service
Professional Summary
Non-climbing arboriculture professional with eleven years of full-time experience turning customer requests and site conditions into realistic work scopes. Combines estimating, crew coordination, ground-based safety support, and client education with technical troubleshooting and clear operational documentation.
Core Skills
Site and hazard assessment; estimates and proposals; work planning and scheduling; ground-based tree care; rigging and clearance awareness; client education; crew and vendor coordination; arboriculture and plant-health knowledge; documentation.
Professional Experience
Arboriculture and Field Operations | Legendary Tree
- Assessed access, hazards, clearances, and work requirements before preparing estimates and proposals, giving customers clear options and crews a realistic scope to execute.
- Coordinated schedules, vendors, and crew communication; translated changes in site conditions into updates to job timing and customer expectations.
- Monitored rigging, swing paths, and clearances from the ground; alerted climbers and crew members to changing hazards so they could adjust the work sequence.
- Explained tree-care needs and practical constraints to customers, connecting technical site assessments to informed purchasing decisions and agreed work scopes.
Technical Networking Support | Stream/Convergys | 2014 to 2015
- Diagnosed Xbox connectivity problems across TCP/IP, DNS, NAT, firewalls, and routers; guided customers through resolutions and documented steps for consistent support handoffs.
Freelance Technical Writer | Independent projects | Began 2017
- Wrote implementation guides, API documentation, and release notes that translated technical changes into usable instructions for developers and customers.
Independent Systems Engineer | Independent practice | 2023 to Present
- Built and released software tools for repeatable workflows, applying systematic troubleshooting, testing, and structured records to complex tasks.
Education
High School Diploma | Wilsonville High School, Oregon | 2013