# Zain Dana Harper

Seattle, Washington | zaindharper@gmail.com | harperz9.github.io

linkedin.com/in/zaindanaharper | github.com/HarperZ9

Arboriculture | Field Operations | Estimating and Customer Service

## Professional Summary

Non-climbing arboriculture professional with eleven years of full-time experience turning customer requests and site conditions into realistic work scopes. Combines estimating, crew coordination, ground-based safety support, and client education with technical troubleshooting and clear operational documentation.

## Core Skills

Site and hazard assessment; estimates and proposals; work planning and scheduling; ground-based tree care; rigging and clearance awareness; client education; crew and vendor coordination; arboriculture and plant-health knowledge; documentation.

## Professional Experience

### Arboriculture and Field Operations | Legendary Tree

Seattle area | April 25, 2015 to June 2, 2026

- Assessed access, hazards, clearances, and work requirements before preparing estimates and proposals, giving customers clear options and crews a realistic scope to execute.

- Coordinated schedules, vendors, and crew communication; translated changes in site conditions into updates to job timing and customer expectations.

- Monitored rigging, swing paths, and clearances from the ground; alerted climbers and crew members to changing hazards so they could adjust the work sequence.

- Explained tree-care needs and practical constraints to customers, connecting technical site assessments to informed purchasing decisions and agreed work scopes.

### Technical Networking Support | Stream/Convergys | 2014 to 2015

Xbox/Microsoft product contract | Wilsonville, Oregon

- Diagnosed Xbox connectivity problems across TCP/IP, DNS, NAT, firewalls, and routers; guided customers through resolutions and documented steps for consistent support handoffs.

### Freelance Technical Writer | Independent projects | Began 2017

- Wrote implementation guides, API documentation, and release notes that translated technical changes into usable instructions for developers and customers.

### Independent Systems Engineer | Independent practice | 2023 to Present

- Built and released software tools for repeatable workflows, applying systematic troubleshooting, testing, and structured records to complex tasks.

## Education

High School Diploma | Wilsonville High School, Oregon | 2013